Return Policy

SwiftRelay sells digital subscriptions and software access only. There are no physical goods to ship. Upon successful payment, delivery is performed electronically and immediately. Delivery may include, without limitation: subscription activation, license or access credentials, onboarding or activation emails, extension enablement, and access to online services.

You agree that electronic delivery is complete when payment is confirmed and any of the above occurs, even if you have not yet installed or used every feature. Records maintained by SwiftRelay and our payment partners (including PayPal) may be used as proof of delivery and access.

For dispute review purposes, we may rely on one or more of the following as evidence that the service was delivered and/or used:

• PayPal or card transaction confirmation and settlement timestamps.
• Activation, welcome, or license emails sent to the email address on the order.
• Subscription status, billing agreement ID, and renewal records in PayPal or our systems.
• Account creation, login, license key redemption, or extension authentication events.
• Usage, configuration, or feature-access logs associated with your subscription.
• Cancellation or support requests submitted from your account or email.

Because our products are digital and delivered immediately upon payment, all sales are final. SwiftRelay does not offer refunds, credits, or pro-rata returns for any reason, including unused time, accidental purchase, or failure to cancel before a renewal date.

By completing a purchase, you acknowledge the nature of digital goods, confirm that delivery begins immediately, and agree to this Return Policy and our billing terms. We provide refunds only where required by applicable law.

The following are not refundable under any circumstances:

• Any subscription, license, or digital access once payment has been processed.
• Any purchase where delivery or access evidence exists (see Proof of delivery and use).
• Products or plans purchased during promotions, sales, or limited-time offers unless we state otherwise in writing.
• Additional services such as Speed Optimizer, remote setup (e.g. AnyDesk), one-time setup fees, or paid technical support sessions, because those services consume non-recoverable time and resources.
• Partial months, unused time, or downgrades after access has begun.
• Fees charged by PayPal, banks, or payment processors.

You may cancel recurring billing using the on-site cancellation flow or through your payment provider where available. Cancellation stops future billing where applicable but does not reverse charges already processed.

You remain responsible for all amounts billed before cancellation takes effect.

• Cancel subscription

You must contact SwiftRelay at [email protected] and allow us a reasonable opportunity to resolve your concern before filing a PayPal dispute, chargeback, or payment reversal with your bank or card issuer.

If you open a dispute or chargeback, we will respond using available evidence, which may include this Return Policy, transaction records, proof of delivery, access logs, correspondence, and PayPal subscription or billing agreement data. Filing a dispute for a completed digital delivery may result in immediate suspension or termination of your account and license.

Abusive, repetitive, or fraudulent disputes may be reported to PayPal and relevant payment networks. You agree that our records and PayPal's records govern billing disputes unless applicable law requires otherwise.

We may update this Return Policy at any time. The version in effect at the time of your purchase applies to that transaction unless otherwise required by law. Continued use of the Services after an update constitutes acceptance of the revised policy where permitted.

For billing questions or delivery verification, contact us before opening a PayPal case:

• [email protected]
• Telegram @swiftrelay_admin