Return Policy

SwiftRelay sells digital subscriptions and software access only. There are no physical goods to ship. Upon successful payment, delivery is performed electronically and may include, without limitation: subscription activation, license or access credentials, onboarding or activation emails, extension enablement, and access to online services.

You agree that electronic delivery is complete when any of the above occurs, even if you have not yet installed or used every feature. Records maintained by SwiftRelay and our payment partners (including PayPal) may be used as proof of delivery and access.

For dispute and refund review purposes, we may rely on one or more of the following as evidence that the service was delivered and/or used:

• PayPal or card transaction confirmation and settlement timestamps.
• Activation, welcome, or license emails sent to the email address on the order.
• Subscription status, billing agreement ID, and renewal records in PayPal or our systems.
• Account creation, login, license key redemption, or extension authentication events.
• Usage, configuration, or feature-access logs associated with your subscription.
• Cancellation or support requests submitted from your account or email.

Because our products are digital and delivered immediately, all sales are generally final. We do not offer refunds once the service has been accessed, activated, deployed, downloaded, or used in any manner, or once a license or subscription has been issued to your account or email.

By completing a purchase, you acknowledge the nature of digital goods and agree to this Return Policy and our billing terms. Nothing in this policy requires us to provide a refund except where expressly stated below and where you meet every eligibility requirement.

In limited circumstances only, we may consider a refund if you meet all of the following conditions at the time of your request:

• Your original purchase was made within three (3) calendar days of your refund request.
• You have not accessed, activated, installed, deployed, or used the SwiftRelay service, extension, license, or related digital deliverables in any way.
• You have not received or applied a license key, and no subscription or billing agreement has been used to obtain service access.
• The purchase was not made during a promotional sale, discount event, or special offer marked as non-refundable.
• You submit a complete refund request as described in the next section.

Refund requests are not automatic. You must complete every step below within three (3) days of your original purchase. Incomplete or late requests will be denied.

1. Cancel the subscription using the on-site cancellation flow (link below) within three (3) days of your original purchase.
2. Email [email protected] from the same email address used for purchase. Include your PayPal transaction ID, purchase date, plan name, and a statement that you have not accessed or used the service.
3. Allow up to five (5) business days for review. We may request additional information and will verify account, delivery, and access logs before approving or denying any refund.

• Cancel subscription

The following are not refundable under any circumstances, including within the three (3) day window:

• Any purchase after three (3) days from the original transaction date.
• Any purchase where delivery or access evidence exists (see Proof of delivery and use).
• Products or plans purchased during promotions, sales, or limited-time offers unless we state otherwise in writing.
• Additional services such as Speed Optimizer, remote setup (e.g. AnyDesk), one-time setup fees, or paid technical support sessions, because those services consume non-recoverable time and resources.
• Partial months, unused time, or downgrades after access has begun.
• Fees charged by PayPal, banks, or payment processors.

Canceling a subscription stops future billing where applicable. Cancellation does not entitle you to a refund unless you qualify under the Limited 3-day exception above. You remain responsible for charges already processed.

If you cancel through PayPal directly without following our refund process, we may still treat the subscription according to our records and deny a duplicate refund if service was delivered or used.

You must contact SwiftRelay at [email protected] and allow us a reasonable opportunity to resolve your concern before filing a PayPal dispute, chargeback, or payment reversal with your bank or card issuer.

If you open a dispute or chargeback, we will respond using available evidence, which may include this Return Policy, transaction records, proof of delivery, access logs, correspondence, and PayPal subscription or billing agreement data. Filing a dispute for an ineligible charge or after service delivery/access may result in immediate suspension or termination of your account and license.

Abusive, repetitive, or fraudulent disputes may be reported to PayPal and relevant payment networks. You agree that our records and PayPal’s records govern eligibility unless applicable law requires otherwise.

We may update this Return Policy at any time. The version in effect at the time of your purchase applies to that transaction unless otherwise required by law. Continued use of the Services after an update constitutes acceptance of the revised policy where permitted.

For refund eligibility questions, billing issues, or delivery verification, contact us before opening a PayPal case:

• [email protected]
• Telegram @swiftrelay_admin