Terms of Service

These Terms of Service ("Terms") govern your access to and use of SwiftRelay websites, browser extensions, software, subscriptions, and related offerings (collectively, the "Services") operated by SwiftRelay ("SwiftRelay," "we," "us," or "our").

By accessing or using the Services, creating an account, installing the extension, or completing a purchase, you agree to be bound by these Terms, our Privacy Policy, and our Return Policy, each incorporated by reference. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

• Privacy Policy
• Return Policy

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Services. You may not use the Services where prohibited by law.

You are responsible for ensuring that your use of the Services complies with all laws, regulations, and contractual obligations applicable to you and your business, including rules imposed by third-party platforms you access through or alongside the Services.

SwiftRelay provides digital tools intended to assist carriers, dispatchers, and logistics operators with workflows related to freight marketplaces and load booking. Features may change, be added, or removed at any time without notice.

We do not guarantee availability, accuracy, compatibility, or fitness for a particular purpose. The Services are provided for your internal business use only unless we agree otherwise in writing.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your permitted internal business purposes.

You may not, and may not permit others to:

• Copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services except as expressly allowed.
• Reverse engineer, decompile, or attempt to extract source code from the Services, except where such restriction is prohibited by law.
• Circumvent access controls, license limits, rate limits, or security measures.
• Use the Services to build a competing product or service, or scrape or harvest data in violation of applicable terms or law.
• Share accounts, license keys, or credentials except as we expressly permit.
• Use the Services in any manner that is unlawful, harmful, fraudulent, or interferes with other users or third-party systems.

The Services may interact with or operate in connection with third-party websites, marketplaces, or carrier tools (including logistics or freight platforms). SwiftRelay is not affiliated with, endorsed by, or sponsored by those third parties unless we state otherwise in writing.

Your use of third-party platforms is governed solely by their terms and policies. We do not control third-party services and are not responsible for their availability, actions, enforcement, or data practices. You are solely responsible for compliance with third-party rules and for any consequences of your use of the Services on those platforms.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized access.

We may suspend or terminate access if we reasonably believe your account has been compromised, misused, or used in violation of these Terms.

Paid plans are billed through third-party payment processors (such as PayPal). By subscribing, you authorize recurring charges according to the plan you select until you cancel in accordance with our Return Policy and payment provider rules.

Prices, features, and billing intervals may change. We may apply changes to new billing periods after reasonable notice where required. Taxes and processor fees may apply.

Refunds are governed exclusively by our Return Policy. Past-due or disputed amounts may result in suspension of the Services.

• Return Policy

You agree not to misuse the Services. Without limiting the foregoing, you will not use the Services to violate law, infringe intellectual property, transmit malware, harass others, or automate access in a way that burdens our systems or third-party platforms without authorization.

We may investigate violations and cooperate with law enforcement or third parties as we deem appropriate.

The Services, including software, branding, documentation, and content we provide, are owned by SwiftRelay or our licensors and protected by intellectual property laws. Except for the limited license granted above, no rights are transferred to you.

Feedback you provide may be used by us without restriction or compensation to you.

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we may process information as described there.

• Privacy Policy

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFTRELAY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure, or that use of the Services will result in any particular business outcome (including booking loads, revenue, or compliance outcomes). You use the Services at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFTRELAY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SWIFTRELAY FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless SwiftRelay and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms or applicable law; (c) your use of third-party platforms in connection with the Services; or (d) any dispute between you and a third party.

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct we believe violates these Terms, poses risk to us or others, or for operational or legal reasons.

Upon termination, your license ends and you must stop using the Services. Provisions that by their nature should survive (including payment obligations, disclaimers, limitation of liability, indemnity, and dispute terms) will survive.

Before initiating any chargeback, payment reversal, or formal dispute with a payment provider, you agree to contact us at [email protected] and allow a reasonable opportunity to resolve the issue. Our Return Policy describes refund eligibility.

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles, except where mandatory local law applies. Any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction in those courts, unless applicable law requires otherwise.

You waive any right to participate in a class or representative action against SwiftRelay to the extent permitted by law.

• Return Policy

We may modify these Terms at any time. We will post the updated Terms on this page and update the "Last updated" date. Material changes may be communicated through the Services or by other reasonable means where required by law.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

These Terms, together with the Privacy Policy and Return Policy, constitute the entire agreement between you and SwiftRelay regarding the Services and supersede prior agreements on that subject.

If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms:

• [email protected]
• Telegram @swiftrelay_admin