Privacy Policy

This Privacy Policy ("Policy") describes how SwiftRelay ("SwiftRelay," "we," "us," or "our") collects, uses, discloses, and otherwise processes information in connection with our websites, browser extension, software, subscriptions, communications, and related offerings (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read this Policy and agree to our information practices as described here, together with any applicable terms of service, license, or purchase agreement. If you do not agree, do not use the Services.

This Policy is provided for general informational purposes and does not constitute legal advice. You should consult your own advisor regarding your obligations under applicable law.

This Policy applies to information processed in connection with the Services. It may not apply to third-party websites, platforms, applications, or services that you access through or alongside the Services, including marketplace or carrier tools operated by others.

The Services may be offered or supported by affiliates, contractors, or other entities acting on our behalf. References to SwiftRelay in this Policy include those parties where relevant to the Services.

We may collect information that you provide directly, that is generated automatically when you use the Services, or that we receive from third parties, depending on how you interact with us. Categories may include, without limitation:

• Identifiers and account information (such as name, email address, username, or similar contact details you choose to provide).
• Commercial and subscription information (such as plan selection, billing-related details, and transaction history, which may be processed by payment partners).
• Technical and usage information (such as device type, browser type, IP address, general location derived from IP, log files, timestamps, diagnostic data, and interaction with features).
• Communications and support information (such as messages you send us and related metadata).
• Content and inputs you submit through the Services, including configuration, preferences, and operational data necessary to deliver functionality.
• Other information described at the point of collection or reasonably necessary to operate, secure, or improve the Services.

We may use collected information for purposes that include, without limitation:

• Providing, operating, maintaining, personalizing, and improving the Services.
• Processing transactions, subscriptions, renewals, cancellations, and related account administration.
• Authenticating users, troubleshooting, detecting security incidents, and protecting against fraudulent or unlawful activity.
• Communicating with you about the Services, updates, support, and administrative matters.
• Conducting analytics, research, product development, and internal reporting.
• Complying with legal obligations and enforcing our agreements, policies, and rights.
• Any other purpose disclosed when information is collected, with your consent where required, or as otherwise permitted by applicable law.

Where required by applicable law, we rely on one or more legal bases to process information, which may include performance of a contract, legitimate interests (such as operating and improving the Services, securing systems, and preventing abuse), compliance with legal obligations, and consent where appropriate.

You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal, subject to technical and contractual limitations.

We do not sell personal information in the ordinary sense of that term for monetary consideration. We may share information in the following circumstances, among others:

• With vendors, service providers, contractors, and partners who perform services on our behalf (such as hosting, analytics, customer support, email delivery, and payment processing), subject to appropriate contractual safeguards where applicable.
• With affiliates or related entities for operational purposes consistent with this Policy.
• When required by law, regulation, legal process, or governmental request, or to protect rights, property, safety, and security of SwiftRelay, users, or others.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, where information may be transferred as part of that transaction.
• With your direction, consent, or at your request.
• In aggregated, de-identified, or otherwise non-personally identifiable form that does not reasonably identify you.

The Services may integrate with or depend on third-party products and services. Those third parties may collect information under their own policies. We are not responsible for the privacy practices of third parties and encourage you to review their policies.

Examples of third-party services that may be used in connection with the Services include:

• Google Chrome Web Store
• PayPal

We and our partners may use cookies, local storage, pixels, SDKs, and similar technologies to operate the Services, remember preferences, measure performance, and understand usage. You may be able to control certain technologies through browser or device settings; disabling them may affect functionality.

We retain information for as long as we deem necessary or appropriate to fulfill the purposes described in this Policy, including providing the Services, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining business records.

Retention periods may vary based on the type of information, how it was collected, and operational or legal requirements. We may retain aggregated or de-identified information without limitation where permitted.

We implement measures we believe are reasonable to protect information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and disclaim liability for unauthorized access, disclosure, or loss beyond our reasonable control.

You are responsible for safeguarding credentials and devices used to access the Services.

Information may be processed in the United States and other countries where we or our service providers operate. Those locations may have data protection laws that differ from your jurisdiction. By using the Services, you acknowledge such transfers as permitted by applicable law.

Depending on your location, you may have certain rights regarding your information, such as access, correction, deletion, restriction, portability, or objection, subject to exceptions under applicable law.

To submit a request, contact us using the details below. We may need to verify your identity and may decline requests that are unfounded, excessive, or prohibited by law. We will respond within timeframes required by applicable law where they apply.

Residents of certain U.S. states and other jurisdictions may have additional rights or opt-out mechanisms. Where required, we will describe those mechanisms in a supplemental notice or respond to verified requests in accordance with applicable law.

The Services may interact with or operate in connection with third-party platforms, marketplaces, or carrier tools (including logistics or freight platforms). SwiftRelay is not affiliated with, endorsed by, or sponsored by those third parties unless expressly stated.

Your use of third-party platforms remains subject to their terms and policies. We do not control and are not responsible for data practices, availability, or decisions made by third-party platforms. You are solely responsible for compliance with third-party rules when using the Services alongside those platforms.

The Services are not directed to individuals under 18 years of age (or the age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take steps we deem appropriate to address the matter.

If we are involved in a merger, acquisition, asset sale, or similar transaction, information may be transferred as part of that event. We may also disclose information to prospective parties subject to appropriate confidentiality obligations.

Some browsers transmit "Do Not Track" signals. Because there is no uniform industry standard for responding to such signals, we do not commit to honoring them in any particular manner.

We may update this Policy at any time. When we do, we will revise the "Last updated" date and may post the updated Policy on this page or through the Services. Material changes may be communicated through reasonable means where required by law.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy, to the extent permitted by law. You should review this page periodically.

For questions about this Policy or our information practices, contact us using the address below. We may update contact details from time to time by posting them on our website.

• [email protected]